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At FixIT we understand that IT services are an essential element to smooth and continuous business operations. Let us be your IT team that offers in-house quality services and support and out-sourced cost savings.
About Us
FixIT was founded a by a group of like-minded IT professionals who believe that managed IT is done best through the combination of functionality and security. Our IT team includes an evenly distributed set of skilled professionals with backgrounds in:
- Systems and Network Administration
- Network Architecture
- Project Management
- Disaster Recovery & Continuity Planning
- Security Information and Event
- Management
- Penetration Testing
- Information Security
Managed IT Services
FixIT has a broad range of capabilities but we remain narrowly focused in our mission as a managed IT services company. We serve primarily small to medium sized enterprises who either completely outsource their IT needs to FixIT or we provide cost-effective augmentation to in-house IT resources. In addition to day to day managed IT support, FixIT provides higher-level executive IT support and strategic advisory services.
- Network Administration
- 24×7 Network Monitoring
- Network Documentation Management
- Calibrated Firewalls
- Backup System Monitoring/Management
- Antivirus System Monitoring/Management
- Executive IT Department
- 3rd Party Application Vetting
- Server Hosting
- Backups per client retention standards
- Compliance with Client Policies
- Regular Updates/Patching
- Geographic Redundancy for Data Storage
- 24 Hour Recovery Time Objective (RTO)
Support
At FixIT we have a culture of support. Every FixIT employee is empowered and expected to provide excellent customer support, but we also have a dedicated support team of systems administrators who monitor all of FixIT’s support platforms. Support elements include:
- 24/7 Emergency Hotline & After-Hours Support
- Fully Monitored Ticket Queue
- Secure Support Messaging (for issuance of passwords or sensitive data)
- On-site Support Dispatch
- Remote Support
- Systems Monitoring
Outsourced CISO
FixIT understands that reliable IT operations are essential to business success, but we also believe in security and privacy. Large corporations have the scope and budget for an in-house Chief Information Security Officer (CISO) but the CISO role is indispensable to businesses on any size, especially these days. In support of the growing need for the information security perspective, FixIT offers outsourced CISO services at a fraction of the cost of hiring a full time CISO.
Your FixIT CISO advisor will assist with a range of security issues including:
- Disaster recovery
- On-boarding and Off-boarding Policy
- Insider Threat Mitigation
- Security for Data at Rest and Data in Motion
- Virtual Private Networks
- Remote Access & Access Control (including proper 2FA implementation)
- Secure and Out of Band Communications
- Incident Response